Frequently asked questions

Premier is a full-service manager. That covers marketing and leasing, resident and tenant screening, rent and deposit collection, maintenance and repairs, monthly accounting and reporting, lease enforcement and, when necessary, the eviction process handled by the book.

We focus on multifamily (apartment communities, mixed-use residential and small portfolios) and commercial property (retail, office and light industrial).

We represent property owners. At the same time, residents and tenants get online payments, easy maintenance requests and fast responses. Good tenant service drives renewals, so both sides benefit.

Self-managing is time-consuming and full of surprises. We screen thoroughly, collect rent on time, coordinate repairs, inspect regularly, market vacancies professionally and keep up with changing laws, so you protect the asset and get your time back.

Fees depend on property type, size and scope. After reviewing your property we provide a written proposal with every fee spelled out. No hidden markups on maintenance.

Yes. We coordinate the transfer of tenant files, deposits, vendor contracts and accounting records, and introduce ourselves to residents and tenants so the handoff is smooth.

You receive a monthly statement package with income, expenses and notes, plus distributions to your account. Statements and documents are always available in the owner portal.

Once onboarding is complete you will receive an email invitation to create your owner portal login. Our team can walk you through it by phone at 310-218-1880.

Yes. We keep up with state and city rent stabilization rules, fair housing requirements and local inspection programs, and document every step.

Every adult applicant completes an application and is approved before move-in. Screening includes credit and background checks, income and employment verification, and rental or business references.

Through the resident portal. You can pay online, set up autopay and submit maintenance requests with photos, any time of day.

Your lease lists which utilities you are responsible for. Contact each provider to start service in your name before move-in. If you are unsure who services your address, contact our office and we will help.

Shut off water at the fixture or main valve if you can do so safely, then call our 24/7 maintenance line right away. For active flooding, also contact the water utility to shut off service at the street.